After-sales Service Guarantee

一. Return and Exchange Policy:

1. 30-Day No-Reason Return and Exchange:

- Buyers can apply for a return or exchange within 30 days of purchasing the product without providing any reasons.

- Buyers should ensure that the product is in its original packaging, undamaged, and includes all original accessories.

- Buyers should bear the return shipping costs themselves to ensure that sellers do not incur additional expenses.

2. Free Replacement of Defective Parts within One Year:

-If any manufacturing defects occur within one year of normal use, the buyer may request free replacement of parts.

-The buyer should provide relevant evidence, such as purchase receipts, photos, or videos, to assist the seller in verifying the issue.

-The buyer will be responsible for the shipping fees for the replacement parts to ensure a complete product experience.

二. Return and Exchange Process:

1. Buyer Requests Return or Exchange:

- Buyers should contact sellers within the specified return and exchange period, providing order information and reasons for the return or exchange.

- For no-reason returns, buyers will state that no reasons are required and provide the return address.

- For manufacturing defects, buyers should provide relevant evidence and a detailed description of the issue.

2. Seller Confirms the Request:

- Sellers will receive the buyer's return or exchange request and verify the return conditions and reasons.

- If the request complies with the return and exchange policy, sellers will provide the return address, return method, and any other required information to the buyer.

3. Buyer Returns the Product:

- Buyers should return the product in its original packaging, following the provided return address and method.

- Buyers should ensure appropriate packaging and protection to prevent any damage during the return process.

4. Seller Processes the Return or Exchange:

- After receiving the returned product, sellers will inspect and evaluate it.

- For no-reason returns and eligible products, sellers will refund the buyer's payment.

- For manufacturing defects, sellers will provide replacement parts or other appropriate solutions.

5. Completion of the Return and Exchange Process:

- Sellers and buyers will confirm the completion of the return and exchange process, concluding the return or exchange transaction.

- Sellers may offer after-sales support to answer any product-related inquiries or provide further assistance.

6. Contact Information for After-sales Service:

- Mail:gongjiaoye@gmail.com

- WeChat: 404591983

- Skype: nongcun35

Frequently Asked Questions (FAQ)

Welcome to our online store! Here are some frequently asked questions and answers that we hope will help you better use our services.

Q: How can I purchase products?

A: Please select the products you like on our website and add them to your shopping cart. Then, enter your shipping address and payment information to complete the purchase.

Q: What payment methods can I use?

A: We accept credit cards, debit cards, and PayPal payments.

Q: When will I receive my products?

A: We will ship within 3 business days. The specific delivery time will vary depending on your location and postal service.

Q: Can I return or exchange products?

A: If you are not satisfied with the purchased products, you can contact us for return or exchange within 30 days after receiving the products. Please note that the products must be kept in their original condition and must be returned within 30 days after receiving the products.

Q: Where can I find more information about the products?

A: You can view the detailed information and descriptions of the products on our website. If you have any other questions or need more information, please feel free to contact us.

We hope the above answers will help you better understand our online store and services. If you have any other questions or concerns, please do not hesitate to contact us!